We are living in a world that changes every day in line with the daily development technology         The company that I have been hired to work to improve its performance is a long term serving company. I realized that the company performed very well in its initial set up period but then failed to achieve its goals (Hummel et al, 2010).

. This has been brought about by the weaknesses of the supervisors in their service delivery. The company’s failure was ignited by various factors that I wish to discuss in the course of this discussion. For better description of my argument I will refer to my new company as Bright Link Company (Chen, 2009. This company packs and sells clean water in New York City. It also offers service delivery of goods to customers within the city(Gomez-Mejia et al, 2008).

Initial Survey

            To perform my duty as a manager I had to carry out investigation to understand the root cause of poor performance in the Bright Link company. in my final stages , I found out the following information that I may use to improve the performance of the company and realize a reasonable profit margin.

Staff coordination


Staff motivation and training activities


Financial recording


Equipment maintenance


Communication systems


Public relation


Safety issues


Policy  implementation




Action Plan

            The performance grid provided indicate clearly the reasons why Bright Link Company is facing many challenges in its daily activities. Gomez-Mejia et al, 2008).  First staff coordination in the company is in a critical condition. Each and every staff member should fully understand the role he or she is required to play in the company (Gomez-Mejia et al, 2008). To achieve this objective very good communication systems must be put in place. The employees should be approached skillfully. The language used to address issues and coordinate must be able to motivate and move the staff to fully perform their duties (Chen, 2009. The supervisors have a bigger share in informing the junior staff members of their duties.  The language they used to direct their junior was not encouraging thus leading to poor performance. The supervisors’ failed a great deal supervisor capacity in controlling the staff members (Hummel et al, 2010).


Training Opportunity 

Departments in the institution should regularly hold meeting to discuss issues that can enable the company move forward. The departmental heads will receive good training skills in communication to ensure they use appropriate language in directing the junior workers. The supervisors will be trained on improved methods to apply in their work. When this is put in place each member will be able to perform to the required standards. The workers should be addressed in a language that will motivate them. When counseling the employees foul language should be avoided because it can cause misunderstanding among the staff. The supervisors proposed that the company should higher semi-skilled employees to reduce the cost of production. The move could not work since the employees need to be given knowledge and the skills to improve the service delivery.  

Financial Statistics

            The credited sector in Bright Link Company is financial recording and this is why we can be to scrutinize and rate the company’s performance although there are few areas that should be rectified for better performance (Gomez-Mejia et al, 2008). The records should be updated to track down each and every shilling which is spent in the company. This will also ensure that the profit gained by the company can be utilized fully. Record keeping will be effective when better communication skills are employed. This is the area that has been done properly the supervisors need to be appraised for proper keep of the company’s finance documents (Hummel et al, 2010).

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Public Relation

            Public relation in this company will involve the customers, the employee’s welfare together with the employer’s interest. The customers are our bosses and should be given the first priority in our services. They should be served extremely well to market our brands out there. Issues that deal with the welfare of the workers should also be addressed with great concern since they are our ambassadors while working and when out of their duties. They should promote the name of the company whenever possible (Chen, 2009. To motivate the worker, we shall allow advance payments then soft loans will be given to them to overcome financial strain. We shall get the famous people to advertise our service in and out of the city. The relationship between workers, the employer and the customer should have a cordial relationship to attract more customers. This area was neglected by the supervisors thus lowering their performance.


            Accompany that wishes to promote its activities like Bright Link Company has no option but to restructure its management (Gomez-Mejia et al, 2008). It should motivate the workers by paying them well, in good time and address their issues with great concern. Communication methods should be given an upper hand due to its broad effect in implementation of the policies. Customers should be greatly considered since the company depends on the number of customers to maximize its profit. The relationship between the company and the surrounding should be conducive to allow the company to compete favorably with other companies on the market. The supervisors in the company failed in almost all the all areas apart from one that has been sees as financial documents (Hummel et al, 2010).

is now paramount in every setting both at the home front and at the work place. Businesses today heavily rely on current systems in their operations to maximize returns whilst also making the work easier and more efficient. JRP and JAD sessions are held in many business settings to assist businesses to identify good practices that can be applied in the business operations. IT is very important in the functioning of businesses today since it covers all the areas of operations and is the pillar that supports all operations. Therefore it is important for any person doing a JRP and JAD session analysis to incorporate the IT section in all the sessions so that they may give their input for the development of all the other sections in a business.

            Right from the pre-session planning meeting, a businessman needs to incorporate all the departmental heads including the IT department when planning to come up with developmental issues affecting the business. The IT section is the one that supports all the other departments thus it is the core of all the other departments. When all the other departments are giving and forwarding their requirements during these sessions, the IT section is the one that should be given a chance to evaluate the continuous needs and give its input on the practicability and workability of the systems that the other departments seek or want to implement in their operations.

It is thus obvious to note that the IT section is the core of all the other sections and is thus important in the operations of businesses. As much as other departments like accounts, front office and daily operations are relevant to the daily running of businesses, it cannot be taken for granted that they all depend on IT to support them. Since IT is the department that supports the operations, then it is important to include the department during the initial implementation stages so as to get all relevant support and advice on the relevance of all operations.     

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